Question

Issues with mendix environment

1

Earlier this week I experienced problems (outage) with deplying new version on a node. Although Mendix did not communicate about issues I am pretty sure there has been an issue. Now node service is restored but when handling a project (feedbach, release planning etc) there seems to be an issue. Many times I get this error from the mendix dev-portal environment. In these cases the wholle dev-portal seems to sluggy and unresponsive. After time-out on simple operation I get: Request aborted (HTTP 504): Connection dropped by an intermediate host. If this problem persists, contact your system administrator. The only thing I do is in this case accepting an feedback item to backend. Als I dont see sprint use cases in the modeller. Should I create a new project and import the current project. Has this been experienced by others?

asked 2014-09-25

Arthur van der Molen

3 answers

Hans van Kranenburg · Answer 1 · 2014-09-29

Hi Arthur,

Can you consistently reproduce this abnormal behaviour? Does it apply to everything that you do which requires a connection to online services of Mendix? (home.mendix.com, connections from the modeler to the teamserver etc...)? I suggest to create a support ticket for this, so we can work toghether with you on this issue.

Did you already eliminate the possibility of this being a problem of the location where you are working? (transparent proxy servers, whoknowswhat?) How does using home.mendix.com and everything perform when you are working at another location? If you create a new project / sandbox, is the responsiveness of the portal as bad as in this one project you're talking about? This can help debugging if this is an issue related to a network connection, or a specific project, or even other things. I can assure you that this is not a general problem that's occurring for lots of other users and a lot of projects.

Hans

Herbert Vuijk · Answer 2 · 2014-09-30

I've seen the same issue in a customer project, more or less reproducible, and already filed a ticket for it. Please refer tot ticket 203407 and ticket 102080

Sjoerd Breur · Answer 3 · 2014-10-01

Regarding the DevPortal part:

We encountered some performance issues in the Development Portal which caused it to at times become slow and sluggish from Thursday to Monday. We managed to find the root cause in the meantime, so DevPortal performance should be back to normal now.