Browser Cache

Hi We have an issue with our end users. The application runs fine but regularly a user will report extremely slow application performance. It turns out that if the users clears their cache that the speed of the application is then fine. With up to 200 end users this creates a major support issue as most don't even know what the browser cache is. Why is the browser cache causing this issue? could it be related to us deploying a new release into production and the user having an old version in their browser cache? We host the Mendix application on our own servers. This occurs on Firefox and Chrome browsers. Is there a known solution to remedy this?
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