Good morning Team, Please, I request support with a task that I am working on, however, I am not having much success. I need an interaction field for the analyst who will answer the Ticket, for example, when he starts the Ticket service, fill in a field with the Date / Time information, a message that he started the service and the NickName of the analyst . To let other analysts know that the Ticket is being attended.
Use a claim button and in the microflow set the reference of the current user to this object. In this microflow you can then also set the claim time to the current date time and set the message with whatever you want.
But from this question iit seems you have not done much Academy work. You might want to do some lessons there ;)