Push Notifications - notification is not landing on device
We have used push notifications module from the app store. After following the steps mentioned in the documentation, we have got success configuring the FCM account. Now, devices are getting registered but in the orphaned category. Sometimes device comes in registered category. Sending a message to the registered category has status delivered but is not landing on the actual device. Questions, 1. What is the difference between orphaned devices and registered devices? 2. Push notification console is sending us back successful delivery but the message is not coming on the device. Sending a broadcast message from firebase console works fine though.
To my knowledge, orphaned devices are not connected to Mendix user accounts (these devices just have a device ID). As a result, the notification will not appear on the user's device if sent making use of the user account object. This might also cause point 2.
Did you ever get this working. I have a similar issue.
Devices show for a few hours then go to the orphaned list. The only way to get them back on the registered list is to uninstall and reinstall the app.