We just released Mendix 7.23.2 which includes diagnostic improvements to the sign-in dialog.
The Modeler logs all requests from the internal browser that fail. To check the logs, open the Modeler and choose Help > Open Log File Directory. This will open the log file directory in the Windows File Explorer. The latest logs are in log.txt. Older logs are numbered.
To start the Modeler in this way:
We hope this will allow you to diagnose the problem and fix it or to submit a more specific ticket to our support team.
Did you try unistalling it and reinstalling it? It seems that the problem is only based on your laptop. You could try to delete all the data of the client and try again. If this does not work I would suggest you to send a support ticket to Mendix so they could help you with fixing this problem.
Go here to send a support request https://support.mendix.com/hc/en-us/requests/new
Hope they can solve your problem Hien!
Thank Tim van Steenbergen so much.
In my PC at my office, i can signin on 7.20.1 successfully, but it’s not work on my laptop for version 7.20.1
Maybe some proxy settings or ports blocking the connection with Mendix?
Probably a temporary problem. Justed tested it and yes it does take more then two seconds, but the login form does show up, having the new layout:
If it still happens, I would advise to re-install modeler 7.20.1.
If it then still happens, raise a ticket at support.mendix.com