How to build an app

I am doing the SLA task. I have done it twice now to the Microflow stage. when I change a To do list  job to done it is not showing on my SLADashboard as Missed or Achieved. Can anyone point me in the direction of what I have done wrong? I have posted screenshots to make it as clear as possible.  I feel like I have missed linking something but struggling to know what.    Thank you, any help is appreciated.  
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