How to Unlink Free app with google Authenticator

Hi, I’ve created a new App and when I try to deploy for the first time i found this issue. After clicked in the Unlink app button i only have the option to advance with Google Authenticator, i try to follow the steps bellow: Install the app and use the email from siemens; ) use my phone number in my Mendix Profile. ) Enter  the Number key; But the result is always “Invalid Key” Any tips?
1 answers

Oh I have founded i can request the reset here in Mendix Support portal ( and selecting "Standard change: Reset Google Authenticator":