I’m trying to download a backup of production data. The Sprintr has taken several hours to prepare a backup and this still hasn’t completed. Although I expect this backup to be large (I don’t have any numbers for this), this seems like it is taking longer than it should. Can anyone attest to how quickly backups are expected to take?
Do you mean to create a manua backup or to download a backup and the sprintr trys to prepare it?
So the preparation shouldn’t take too long. Did you tried to reaload the page and try to download the backup again? If this happens multiple times and you need to wait for longer amount of minutes, maybe there is anything wrong and you could propably double check with the support.