Make support tickets / bugs more public - Mendix Forum

Make support tickets / bugs more public

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We would all like to help Mendix make their platform better, but in my experience reporting an issue, creating a reproduction project, communication with Mendix support can be a time consuming enterprise. And may lead to developers not reporting a bug, because the process takes too much time, or does not lead to a desired result.

I would suggest a more "public" approach to the issues / bug reporting and tracking process where we can search, browse and collaborate. I've had several tickets in the past months that took a lot of time:

only to discover (once it has been forwarded to R&D for x time) that it is a known issue for R&D and reported by others. My idea is to have a more open bug tracking system (like bugzilla, github etc.). Some characteristics and benefits

 

I believe this would improve the overall support experience and process and will result in a better Mendix platform.

asked
1 answers

Great idea!  I was reading the release notes for 7.23.7 this morning and saw all of the tickets that were solved and thought it would be great to have some visibility into those tickets.  The way things currently work, I only get a small bit of of information about what the solved tickets are.

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